Privacy Policy

1. Introduction

Mark Haffner Music & Media, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at markhaffnermusic.com.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Information submitted through our contact form or SMS chat
• Appointment scheduling details
• Any other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and manage appointments and consultations
• Communicate with you about projects, services, and updates
• Improve our website, services, and user experience
• Comply with legal obligations and enforce our terms

4. SMS & Text Messaging Privacy

When you use our SMS chat feature, we collect your phone number and the content of text messages exchanged. This information is used solely to facilitate communication between you and Mark Haffner Music & Media, LLC. We do not sell, share, or distribute your phone number or message content to third parties for marketing purposes. Messages are stored securely to maintain conversation history and improve our responsiveness.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionality.

6. Third-Party Services

Our website integrates with third-party services including YouTube, Vimeo, Disco.ac, Twilio, and Google Calendar. These services may collect information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our website.

7. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and delivering services (e.g., hosting, communication platforms)
• When required by law, legal process, or government request
• To protect the rights, property, or safety of the Company, our users, or others
• With your explicit consent

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and communication records may be retained for the duration of our business relationship and a reasonable period thereafter.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messaging by texting STOP

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: